COVID-19 : Important Patient information

Prior to your attendance at the practice, it is important that you familiarise yourself with the information below. The workings and protocols currently within operation at the practice are very different to what you will have been used to in the past. This is because all efforts are being made to prioritise the safety of patients and staff during the pandemic, whether that be ensuring the maintenance of social-distancing or enhancing our already excellent infection control routines. All steps are as important as each other, but it is imperative that all points are adhered to. Please read all points carefully.

  • The patient should use the toilet before attending the practice

  • The patient should only bring minimal belongings into the practice with them

  • The patient should attend alone wherever possible or with one other person if absolutely necessary

  • If the patient requires a chaperon, the chaperone will also have to answer the COVID-19 pre-screening questions

  • All patients should wear a face mask/ face covering when they attend

  • All patient should ring the doorbell at the back door and wait to be greeting by team member who will be wearing appropriate PPE

  • The patient will be asked a Covid-19 screening questions at the back door before entering the practice, (if answering yes to any question the patient will be advised to follow the latest government guidelines regarding isolation)

  • The patient will then check their medical history and personal details via the clinipad (which is sanitized between each use)

  • The patient must use the hand sanitizer upon entering and exiting the practice

  • Payment maybe taken in advance of the dental appointment or via contactless payment at the practice. We kindly ask no cash at this present time please

  • Patients are reminded to comply with the social distancing markers clearly marked around the practice

  • The patient should then be escorted directly into the surgery or if not possible to wait in the waiting room or outside the practice. If arriving in a large family, part of the family might be asked to wait outside or in their car until their appointment time. All patients must wear a face mask/face covering and comply with social distance guidance as per markings on the floor/seating area/around the building

  • Seats in waiting room/ doorbell/ door handles are wiped down in between each use 

  • At the end of treatment, the patient should place their face mask/face covering back on and leave the room immediately, then perform hand sanitation using alcohol gel placed at the reception area.

  • The patient will then be asked to pay/ sign clinipad and then exiting practice via main entrance (door handles/ card machine/ clinipad are wiped after each use)